Mobile Hotspots

Who Can Borrow a Hotspot?

Any MA resident from a city/town that has a certified library is eligible to borrow a hotspot. Patron registration in their library system is required.

Hotspot borrowers must be 18 years old and in good standing with the library.

Only one hotspot is allowed per household. Each hotspot will support up to 10 connected devices.

For how long?

Hotspots may be borrowed for 3 weeks.

Renewals are not permitted. Hotspots must be returned to the Reference Desk of the Nevins Library (please do not leave them in the book drop or return to another library), and they may not be checked out again for at least a 24-hour period.

Fines & Fees

If the hotspots are not returned by the due date, borrowers will be fined $5 per day, up to $35. After the due date, the hotspot will be disabled remotely, so you won’t be able to use it anymore anyway.

Loss or Damage

If you lose or damage the hotspot, you will incur the replacement cost of $35 for the hotspot. Loss or damage to the charging cable, AC adapter, or case will incur a $5 fee for each component.

Acceptable Use

Borrowers will adhere to the library’s internet acceptable use policy when using the mobile hotspot. The full policy can be accessed here.

While checked out, the hotspot remains the responsibility of the borrower. Borrowers should not lose control of the device by lending to friends and associates. Any attempt to alter the configuration of the hotspot is strictly prohibited and may result in loss of borrowing privileges.

Will it Work Where I Am/I Am Going?

The hotspots work on the T-Mobile network. So, this T-Mobile Coverage Map should mostly indicate (based on address) whether or not it will get a signal (and therefore be able to give you a WiFi connection).

How Do I Get a Hotspot?

Hotspots may be reserved through the library catalog or by calling the reference desk at 978-686-4080, ext. 12 during normal business hours.

Hotspots will be held for 3 days, then set aside for the next user.

Hotspots are filtered by default using T-Mobile’s content filtering for education. Borrowers may request that hotspot filtering be disabled when borrowing a device The library will not ask for a stated reason. Learn more about T-Mobile filtering here.

Hotspots must be returned to the reference desk. Please do not place hotspots in the book drop. When returning the devices, please make sure that the hotspot, power cord, AC adapter, and case are in the same good working condition as it was when it was checked out. If the hotspot is not returned within 3 days after the due date, service will be turned off and the hotspot will become unusable.

If the hotspot is damaged or not working, return it to the library desk. Report the nature of the damage to a staff person. If you experience problems using the hotspot, direct borrower technical support is provided by T-Mobile to the library hotspot borrowers at 1-844-341-4834, or you may call the reference desk at 978-686-4080, ext. 12.


The Nevins Library is not responsible for any files, data, or personal information accessed/transmitted using the hotspot.

The library will have no liability for direct, indirect, or consequential damages related to the use of the mobile hotspots, including loss of data or privacy invasions. Those who use the hotpots do so at their own risk and assume full liability for their actions.

Hotspot users are accessing the internet through the T-Mobile network, not the library’s network.

Illegal acts involving library equipment or services may also be subject to prosecution.

The MBLC Public Library Hotspot Lending Program supports the Massachusetts Board of Library Commissioners’ goal to advance equitable access to resources by promoting “excellent connectivity and technology infrastructure, training, and support frameworks to equitably meet the needs of library users in Massachusetts.”

Full Policy PDF