- Circulation Policies
- Disruptive Behavior Policy
- Exam Proctoring Guidelines
- Gifts & Donations Policy
- Group Visits Policy
- Hotspot Lending Policy
- Internet/Computer Use Policy
- Local Author Policy & Form
- Notary Policy
- Photography/Film Policy
- Privacy/Confidentiality Policy
- Social Media Policy
- Tutor Policy
- WiFi Usage Policy
All Methuen residents are eligible to receive a free Nevins Library card. Anyone wishing to receive a library card would need to come to the library with a current photo ID and proof of their Methuen address. Children 12 years of age and younger can sign up for their library card in the Children’s Department, with their parent or legal guardian present with the same identification materials as described above. This library card allows the holder full use of the Nevins Library and all libraries within the Merrimack Valley Library Consortium (MVLC). This library card must be renewed every three years. Residents of other Massachusetts towns will need to visit their hometown library to obtain a library card. Library card holders from within the MVLC can use their card at the Nevins Library. Library card holders from libraries within Massachusetts but not in MVLC can use their library card when also showing current ID with their Massachusetts address. It is the patron’s responsibility to notify the library of any changes to their address, phone number, or other contact information.
Out of state residents who teach in Methuen Schools, are city employees, or who pay taxes on property in Methuen may receive a free library card for use at the Nevins Library only. Proof of employment or tax paying eligibility will need to be provided along with current photo ID and home address when signing up for the library card. This card will be active for one year from the date of issue, and will need to be renewed. There are certain restrictions inherent in this local use only card.
Out of state residents not fitting the criteria described in the section above are not eligible for a Nevins Library card without permission granted from either the Library Director or the Nevins Library Board of Trustees. Terms for this card, including the purchase price and levels of borrowing permissions, will be addressed on a case by case basis. Active Literacy Volunteers of Methuen tutors are granted the privilege of a full MVLC Library Card through the Nevins Library if the tutor lives out of state. Even without a library card, everyone is invited and encouraged to enjoy the building and feel free to use the materials found within. Public computers are also available for use with a guest pass available at the appropriate Information Desk.
Institution library cards are available for such non-profit entities that are located within Methuen. In all cases, a person who is responsible for all materials borrowed with that group or institution card must be expressly identified on that card. In cases where multiple staff members have permission from the institution to use the card, the library will need a list of approved staff members on letterhead from the institution on file. The approved staff will then need to show identification each time the library card is used. The library may, with the institution’s agreement, keep the institution’s card on file at the Main Desk of the library for ease of their use. In cases where the minor or special needs resident of a community institution (not staff) would like to be issued individual library cards, the institution will need to provide a letter of permission for the resident and accept ultimate responsibility for the materials borrowed with the library card.
For all Nevins Library cards, the person to whom the card is issued will be responsible for all materials borrowed with that card, including replacement costs for lost items and any collection fees that are charged. The parent or legal guardian who obtained a card for a minor, in a minor’s name, will be responsible for all materials borrowed on the minor’s card, including replacement costs and collection fees, until that minor is 18 years of age. The library does not recommend allowing others to use your library card for this reason. There is a $2 fee for the replacement of a lost library card. Library cards must be presented to borrow materials. In temporary situations, a photo ID might be used to borrow materials but staff cannot guarantee this action will be possible. Staff is always willing to place selected items on the hold shelf for up to one week for the patron to return with their library card.
Borrowing Terms and Fines
Nevins Library does not charge late fines for most overdue materials. A processing fee will be charged for the replacement of any lost or damaged items, unless the item is replaced by the patron with an exact format copy in very good or new condition. Nevins Library engages a collection agency to assist with the return of long overdue or lost items.
|Item||Borrowing Period||Limit||Late Fine per Day|
|Non-Fiction||3 Weeks||3 per topic||n/a|
|Music CD||3 Weeks||6||n/a|
|Video Game||1 Week||1||n/a|
|Museum Pass**||1 day||1||$5.00|
*Special items include Play Away views, Launchpads, telescope, binge boxes, hot spots, themed kits, and all other items that do not fall explicitly under any of the categories described here.
**Must be 18 years old to check out a museum pass.
Patrons are able to renew most items if needed, so long as there is not a request for the item. Patrons may renew items via our website, via the phone, or by stopping by any information desk in the library. Items borrowed through the Commonwealth Catalog are unable to be renewed, but do have a longer than normal borrowing period.
All borrowed materials are expected to be returned on or before their due date. Most items can be returned in the outside Book Return receptacles at any time. Patrons should be aware that some items will not fit into the Book Return, or are clearly marked that they are to be returned to either the Children’s Desk or the Reference Desk. These items will need to be returned inside the building during regular library hours. Patrons are welcome to return materials at the Main Desk during regular library hours as well.
Patrons are able to determine when items are due to be returned by checking the due date cards in their borrowed items, logging into their account online, calling the Library Renewal Phone Line, or by asking at any information desk. Library cards will retain borrowing privileges as long as there are no materials deemed “lost” and not resolved. An item is considered “lost” if it is 49 days overdue. Patrons will receive written or emailed notification that items are overdue. If the items are not returned, patrons will receive another written notification of the items due and what the replacement costs are. Patrons will have a set period of time to return or resolve the owed monies on the account before the collection agency is engaged. There is a $25 processing fee (subject to change) assessed to each account that goes to the collection agency for resolution.
If a library item becomes lost or damaged while borrowed on a patron’s library card, that patron is responsible for the replacement cost of that item. The borrowing privileges on the patron’s library card will be suspended until the issue has been resolved. Patrons may be allowed to purchase a replacement copy of the item in lieu of the library’s replacement cost at library management’s discretion.
Patrons have the option to pay any fines or fees by cash or check at the Main Desk, or by credit or debit card through the patron’s account online via the online catalog. There are no refunds for fines or fees paid to the library.
On rare occasions, an item may appear to be borrowed by a patron when it had already been returned. If and when this is noticed by the patron, the patron should immediately notify library staff. Library staff will make every attempt to locate the item within the library. If the item cannot be found, the patron will be asked to complete a “claims returned” form for the item. A patron can complete a form for up to three items in a calendar year without penalty. The Library Director reserves the right to modify this policy on an individual basis should concerns arise.
Patrons may place a hold request on most items in the library. A hold request may be placed online with your library card number and PIN, over the phone with a library staff member, or in person. Library staff will notify the patron via the patron’s preference (telephone call or email) when an item requested has become available for pick up. The requested item will be held for one week at the Main Desk.
If a patron would like to request an item not currently held in any MVLC library, the Commonwealth Catalog may be accessed via our website or catalog to place a request to any Massachusetts library. Reference staff are also available to assist in placing these hold requests. Items borrowed from the Commonwealth Catalog are unable to be renewed, but do have longer lending periods.
If a patron is searching for materials not available in any Massachusetts library via the Commonwealth Catalog, the Reference Staff may assist in locating an item to borrow from elsewhere in the United States. These items have varying lending periods. Methuen resident library card holders may enjoy five free requests per calendar year. Each subsequent request is $5. Non-Methuen residents will be charged $5 for each of these requests. Please refer to the Mediated Inter-Library Loan Policy.
Patron Online Account
Every Nevins Library card holder has the ability to access their account online through any secure internet connection. The account can be accessed through the Nevins Library website, and will require the library card number and a PIN for identification. A default PIN was given to the cardholder upon initial registration, but can be reset to a new default by library staff. Through the online account, the patron has the ability to change their PIN, change notification preferences, check due dates, place or manage hold requests, renew items borrowed, and pay any fees or fines totaling $5 or more with a credit or debit card. Patrons may also choose to keep a personal history of items borrowed through their online account. The library does not have access to the borrowing histories of any patron, no matter if a patron chooses to enact this feature or not.
The Nevins Library offers a wide variety of museum passes available for our patrons to reserve and use. Please check the website for the current list of pass offerings and availability. Museum passes may only be checked out to library card holders 18 years of age and older. Any MVLC card-holder may reserve a pass 60 days in advance through our website or by speaking with a staff member at the Main Desk. Patrons may only reserve and use one museum pass per day, and can only reserve each individual pass once every 90 days. Patrons are responsible for returning re-usable passes to the library by the time the library opens the day after it is used, if applicable. Passes may be returned in the book drop.
While modern libraries are no longer hushed, quiet “temples of learning” visitors and staff should be able to expect an orderly, safe, and relatively peaceful environment in the library. Patrons who continually disregard the library’s rules and engage in activities within the library that infringe on the rights of other patrons to enjoy the library and its resources will be spoken to and asked to conform their behavior to meet the requirements of correct library behavior. If they are unable to do so or need to be reminded repeatedly the following steps may be taken:
An individual’s rights and privileges regarding library usage may be restricted. These restrictions may include but are not limited to: loss of privilege for one day, one week or several months depending on the severity of the behaviors exhibited. The types of restrictions may vary depending on the situation.
In the most severe cases an adult may be declared a criminal trespasser and therefore not be allowed to return for a specified period of time. At the end of that period the person may be required to meet personally with the Library director. Future use is contingent on the continued compliance with library rules.
A minor may be restricted from using the library and their privileges may not be reinstituted until they and their parent or guardian have met with the Library Director, or until other conditions are met. Continued use by the minor is contingent on following those conditions which have been agreed upon by all parties involved.
If there is repeated and serious abuse of library rules and regulations, Methuen Police may become involved at which time the recommendations of law enforcement will be considered as a top priority.
For students whose schools require remote study, Nevins Library is happy to provide proctoring of exams subject to staff availability, and the requirements of the school. Please note the following guidelines, and leave this form with the Head of Technical & Administrative Services who will coordinate with you to schedule your exam. There is no charge for this service. To obtain this service you will need to print and submit the above linked PDF to the Head of Technical/Administrative Services.
- Schedule your exam 2 weeks in advance. We cannot guarantee someone will be available to proctor at the last minute.
- Ordinarily, we will schedule you to take your exam in an office in the Technical Services area of the library. The Librarian will sign you in and fill out the paperwork for your exam. S/he will also be the liaison between your school and you if required. If it is a paper exam, s/he will mail it back however you will be responsible for the payment of postage. We cannot guarantee that s/he will be personally monitoring you every minute of the exam so check with your school to make sure these conditions are acceptable.
- If you will take your exam online and need a computer, there is one already in the office where the test will be taken. You may bring your own laptop but the wifi is not as strong there. It might be possible to change the location of the test however there is no guarantee that another office will be available. It is preferred that you bring in your laptop prior to taking the exam for a technology check that everything is in order.
The Nevins Memorial Library welcomes gifts of library materials, money or personal property that enrich and improve Library resources. The Library reserves the right to refuse any gift that the Board of Library Trustees, in its sole discretion, deems to be not in the best interests of the Library to accept. If a gift is accepted, the gift shall be final; no restrictions on the Library’s ownership, possession, use, or disposition of the gift shall be effective.
Books and Materials
Gifts of library materials (books, magazines, DVDs, etc.) donated to the Library are examined by library staff to determine if they will be added to the collection. Materials will be accepted and withdrawn subject to the same criteria as purchased material. The cost of processing, availability of space, and the physical condition of the item are also factors in the selection process.
Books and other materials will be accepted with the understanding that the Library reserves the right to add them to the collection, donate them to the Friends of the Library, distribute them to other libraries, or discard them. Donated materials will not be returned to the donor. The Library does not accept responsibility for notifying donors of withdrawal or replacement of gift items.
Unrestricted monetary gifts will be used at the discretion of the Library Director or Trustees to purchase materials or equipment, support Library programs, or in other ways deemed appropriate.
Monetary gifts offered with specific restrictions, including endowment funds, require Board approval of such restrictions before the gifts are accepted. Restricted donations will be accepted on the condition that the specific use requested is consistent with the goals and objectives of the library.
If the donor wishes to make a substantial gift, please contact the Library Director.
All personal property, art objects, paintings, prints, maps, antiques and other collectibles, if accepted, are accepted only on the condition that they may be sold, kept, given away or discarded at the discretion of the Trustees and/or Library Director. An appropriate deed of gift or similar document transferring sole and exclusive ownership of the item(s) to the Library will be required. Any proceeds derived from the disposal of a gift may be used by the Library as determined by the Trustees and/or Library Director consistent with the goals and objectives of the library.
Income tax regulations leave the determination of the gift’s monetary value to the donor. Donors wishing to have an appraisal of their gifts for income tax purposes should have that done prior to donation.
The Library attempts to acknowledge each gift with a letter or receipt. Gifts will be formally acknowledged if requested by the donor. A book plate will be placed in or on an item at the donor’s request, with wording as specified by the donor.
Gifts to Library Staff:
Individual Library staff cannot accept valuable gifts or any form of currency for the services they provide as library staff. Patrons are encouraged to make contributions to the library as a whole, or provide a gift that all staff can enjoy equally. This policy is to ensure that staff will treat all members of the public equally, and that no preferential treatment is shown or expected.
Future disposition of gifts
Libraries used extensively by their patrons sustain losses through theft, mutilation, and ordinary wear. Resources with obsolete and/or misleading information may be discarded with time. The library also must consider the availability of shelf space and usage of the material when determining to keep or discard items. The Library, therefore, cannot guarantee that any gift will be part of the collection permanently.
Staff in various public service areas of the Library welcome visits from small groups in the community. Such visits might include a tour of the library building, a survey of services in the Children’s Room or Reference Department, as well as a tutorial in the Reference tools which are available at the Library. Other groups may simply come in to spend time using the facilities.
Groups wanting Tours, Instruction or Assistance
In order for groups to receive adequate attention from staff and to make the best use of limited space available, advance notice of at least a week should be given in writing or by telephone whenever feasible to the head of the specific library department to be visited unless library cards are requested (See Below). For school visits for children grade 6 and below, the Head of Children’s Services should be contacted. For school visits with children grade 7 and up including adult classes, the Head of Reference Services is the contact. Since library staff might need to prepare for specific objectives of the visit, group leaders should alert staff to those objectives when they give advance notice.
Groups of children and students must be accompanied by adults in numbers to provide adequate supervision.
Groups which are too large for limited space may be asked to split into 2 sessions.
Library Card Requests
To facilitate borrowing of materials, often groups like to obtain their library cards during their visit. For groups of under 40, completed library applications should be submitted to the proper department (Reference Dept. for adults or Children’s Dept. for children under grade 6) one week prior to the visit. For groups numbering over 40, please allow two weeks for the processing of applications. In all cases, positive proof of Methuen residency is required when the library card is picked up at the time of the visit. For groups of schoolchildren the Library will rely on the teacher’s or the Methuen School Department’s verification of residency.
Groups using the library facilities with Caregivers
The Nevins library strives to be a welcoming space for all patrons. When adult special needs groups or group home residents of any age come from their community facilities, they should always be accompanied by a trained counselor who would be required to stay with them for the duration of the visit. We ask that counselors check in at the main desk and leave a name and cell phone number to contact them in the case of an emergency.
In order to provide our community with equitable internet access at home to foster education, intellectual curiosity, and answer the needs of day-to-day life in the information age, the Nevins Library is proud to provide mobile hotspots to our patrons for personal, non-commercial use.
Who Can Borrow a Hotspot?
Any patron from an MVLC library may check out a hotspot. All holds must be picked up in person at the library and returned directly to the Reference desk. Patron registration in the library system is required.
Hotspot borrowers must be 18 years old and in good standing with the library.
Only one hotspot is allowed per household. Each hotspot will support up to 10 connected devices.
Holds will be held for 1 week at the Reference desk. After the hold period is over, the hotspot will be offered to the next patron on the hold list. Hotspots may be reserved through the library catalog or by calling the reference desk at 978-686-4080, ext. 12 during normal business hours.
Hotspots may be borrowed for 3 weeks. Renewals are not permitted. Hotspots must be returned to the reference desk of the library (please do not leave them in the book drop or return to another library), and they may not be checked out again for at least a 24-hour period.
Fines & Fees
If the hotspots are not returned by the due date, the hotspot will be shut off remotely and borrowers will be fined $5 per day up to $35.
Loss or Damage
If the hotspot is damaged or not working, return it to the reference desk as soon as possible. Report any damage to library staff. Lost and damaged equipment will incur replacement fees. The fee for replacement of the hotspot plus the case will be $100. Replacement of just the hotspot alone will be $60. Replacement of the charging adapter or case will be $20 for each component.
Returning the Hotspot
Hotspots must be returned to the reference desk. Do not place hotspots in the book drop. When returning the devices, please make sure that the hotspot, power cord, AC adapter, and case are in the same good working condition as they were when it was checked out. If the hotspot is overdue, service will be turned off without notice and the hotspot will become unusable.
Borrowers will adhere to the library’s Internet Acceptable Use policy when using the mobile hotspot
While checked out, the hotspot remains the responsibility of the borrower. Borrowers should not lose control of the device by lending to friends, family, or associates. Any attempt to alter the configuration of the hotspot is strictly prohibited and may result in loss of borrowing privileges.
Borrowers are also bound by service provider Mobile Beacon’s Permitted User Minimum Terms of Service, which can be viewed on their website.
If you experience problems using the hotspot, you may call the reference desk at 978-686-4080, ext. 12 or send an email to firstname.lastname@example.org.
No data filtering has been applied to these hotspots. Be mindful of online safety for yourself and any children using the hotspot, and see our Acceptable Uses above.
The Nevins Library is not responsible for any files, data, or personal information accessed/transmitted using the hotspot.
The library will have no liability for direct, indirect, or consequential damages related to the use of the mobile hotspots, including loss of data or privacy invasions. Those who use the hotpots do so at their own risk and assume full liability for their actions.
Hotspot users are accessing the internet through a third party network, not the library’s network.
Illegal acts involving library equipment or services may also be subject to prosecution.
The Nevins Memorial Library provides internet access as a part of its information services. The Internet is an important source of valuable information which may not be otherwise available. Due to the unique nature of this information, the user is advised to use care and judgment when applying this information. This library does not access the internet through the use of filters but staff may monitor patron usage. Parents are urged to monitor their children’s usage on the internet and to educate them regarding security on the net.
The Library takes all standard precautions to protect its computers from viruses and malware. However, these machine-specific precautions do not extend to patrons’ interfacing personal electronic devices; such as USB drives. Patrons should exercise all due caution in their use of the internet to avoid contracting viruses and malware on their personal devices. Patrons assume full responsibility for their personal devices connected to library computers. The library is not responsible for damage to these interfacing personal devices or any subsequent damage to other computers caused by these devices being connected.
Patrons are reminded that the library’s computer terminals are located in public areas that are shared with library users and staff of all ages, backgrounds and sensibilities. Individuals are expected to consider this diversity and respect the sensibilities of others when accessing potentially sensitive material. Patrons may not send receive or display text or graphics which may be deemed pornographic according to state, local or federal laws.
Please be aware of the following requirements:
- There is a 3 hour per day limit for all MVLC cardholders and guest pass users.
- Patrons are guaranteed 1 hr. and may request time extensions in increments of 30 min up until the 3hr. limit. If there is someone waiting for a computer, this will not be allowed and the user will have to log off and go to the reservation station to be put in line for another computer. Warnings will show at 15min, 5min. and 1min remaining then the computer will automatically log off. Please pay attention to these warnings.
- There are two computers specifically assigned to be express computers, limit 15 min. Patrons will be unable to extend the time at these computers.
- Patrons log into the computer using their own unique MVLC library card number.
- Patrons are reminded of the need to SAVE work onto some external drive (usb stick etc.) Work may not be saved onto these public computers. Library is not responsible for work lost, BE SURE TO SAVE YOUR WORK!
- Patrons must provide their own headphones, listening to media is not allowed without them. (Earbuds may be purchased at the desk for $1)
- When the computers are full, patrons are requested to reserve one using the reservation station. (please see a librarian for instructions)
- Computers will be shut off automatically ten minutes before closing (at 8:50 or 4:50pm) Please be sure to save or print prior to that time.
- Printing is available from all computers: .15/black & white page and .45/color page. Double sided is considered 2 pages ($.30).
- Patrons are responsible for previewing and printing the correct pages they require. Once the prints have been made the library is not responsible for mistaken printing jobs. PLEASE USE PRINT PREVIEW!!
- Patrons will retrieve their own print jobs at the print station using their own unique card number.
- Library staff will assist with basic issues but patrons should have a minimal competency on the computers. Staff is unable to devote unlimited time to resolving individual issues. Please see a Reference librarian for information on classes or instruction for computer use.
- Children 10 or under must be accompanied by parent when using the internet.
The Nevins Memorial Library wishes to recognize the literary efforts of local/regional authors, and authors whose works take place in or are about the Merrimack Valley, by including their works in the collection whenever appropriate.
The Nevins Memorial Library will review donations of/purchase requests for material, but does not guarantee their inclusion in the collection. Once donated, items become the property of the Library and will not be returned. Items not added to our collection will be repurposed in accordance with our gift policy.
The Nevins Memorial Library welcomes the opportunity to support and promote the creative and literary expression of our community. The following guidelines apply to works created in any format:
- Authors must reside in the Merrimack Valley, or their work must take place in or be about the Merrimack Valley.
- The author represents and warrants full ownership/and or legal rights to publish all material, including artwork.
- The Library will accept one copy of each title. Authors may donate up to three titles per year.
- Materials must be bound and formatted in a way that enables circulation, ease of use, and durability.
- If you are submitting a book, please make sure that the title and author are clearly visible on the spine.
- The Library will only accept physical formats, i.e., books, CDs, and DVDs. (We do not consider works submitted in electronic format).
- Items must be in new condition.
As with all library materials, the Library will apply the same inclusion and retention guidelines as stated in the general collection development policy. The Library reserves the right to include or exclude any title from the collection for any reason. Materials provided to the Library may be removed for any reason, at any time.
All donated materials become the property of Nevins Memorial Library and cannot be returned to the donor for any reason.
Your work may be submitted in person at the library during open hours, or mailed and must include a completed submission form (found below).
Once your material and completed form have been received, you will receive an email from the appropriate department (Children’s, Fiction, Non-Fiction, Teens) selector acknowledging receipt of your work, please allow five (5) business days for this notification.
Works received for consideration will be reviewed by the selector responsible for the collection in which your book will be placed. The selector will consider the material in relation to the Library’s collection development criteria in addition to industry standards. Please allow thirty (30) business days for this evaluation.
You will be notified by email regarding the selector’s decision thirty (30) business days after the date of the acknowledgement email. Please note, we cannot meet with individuals to discuss their work or results of this decision.
If your work is chosen for inclusion in the collection, we cannot guarantee a specific time frame for addition to the library. Many times, self-published, or small publisher materials need specialty processing.
The Nevins Memorial Library will not provide professional reviews, promotion, or marketing of an author’s work.
Please understand that if your donated material is chosen for inclusion in the Library’s collection, library staff are under no obligation to purchase additional copies for the collection. If the Library chooses to buy additional copies, they may not be directly purchased from you, but from other library purchasing sources.
If the Nevins Memorial Library accepts your material for inclusion in the collection, there is no implied understanding that a Library sponsored program will take place. The Library uses its own discretion regarding programming.
To define the free Nevins Library Notary Services available to Patrons
Document signers and witnesses (if required) must bring valid identification documents (IDs). Government-issued photo identification is required of any patron seeking notary service. A Staff Notary may decline to notarize a document if the signer cannot provide acceptable ID.
Be sure documents are complete and ready for signature. Certain notarial acts require the signer to sign in the presence of a notary. Staff Notaries will not notarize any document with blank spaces and are prohibited from helping you to prepare, complete, or understand legal documents.
Document signers must be present at the time of notarization. Nevins Memorial Library will not provide witnesses and witnesses may not be solicited from patrons using the Library.
Staff Notaries will not provide service if the customer, document, or circumstances of the request for notary service raise any issue of authenticity, ambiguity, doubt, or uncertainty for Nevins Memorial Library. In this event, the Staff Notary may decline to provide notary service.
If a document does not contain a notarial certificate, a Staff Notary may explain the purpose of certain basic notarial acts so that the signer may make the best choice for their document. The signer may wish to consult legal counsel or the document’s creator or recipient prior to their appointment to determine the notarial act required.
Staff Notaries may not notarize documents written in languages they do not read.
Staff Notaries are not permitted to make use of interpreters to communicate with notary patrons.
Staff Notaries are not able to notarize USCIS Form I-9, Employment Eligibility Verification.
Staff Notaries will not notarize documents that require specialized legal, financial, or technical knowledge. Including, but not limited to, deeds, mortgages, wills, powers of attorney, living wills, living trusts, codicils and depositions.
Staff Notaries are not attorneys licensed to practice law, may not give legal advice about immigration or any other legal matter, and may not accept fees for legal advice.
Staff Notaries will not pre-date or post-date any document.
The most significant priority for the Nevins Library is to provide library services to the Methuen community, outlined in the Library’s Mission Statement. Photographing and filming in the Nevins Library is allowed only to the extent that it does not interfere with the provision of library services, is consistent with the Library’s Mission Statement and Rules of Conduct, and does not infringe on the privacy rights of the Library’s patrons and staff.
Please note that the Nevins Library engages in photographing and videoing programs and events and reserves the right to utilize them for its own publicity and promotional purposes online and in print. Attendees and/or participants consent to having their photograph taken and used for such purposes. As a courtesy, library staff will notify members of the public when photography and video recording is taking place, and any patrons and/or their child(ren) who do not want to be photographed or recorded will be respected.
The news media and members of the public are welcome to take photographs in and around the library. The responsibility for obtaining releases for news photos lies with the media outlet. The Nevins Library staff may terminate any photo session that appears to impede library operations, compromise public safety, building security, patron privacy, or is inconsistent with the Library’s Mission Statement and/or Rules of Conduct /Behavior.
Casual Filming and Photography
The library allows visitors and patrons to engage in casual filming and photography while present in the Library and visiting its outdoor spaces. Library facilities and grounds are public spaces and the Library is not responsible for incidental filming or photography of visitors and patrons of the library.
Caregivers visiting the library may take pictures of their children to record special moments. As a courtesy, please be respectful of other children, and announce to the caregivers that you are going to take some pictures. Please allow time for those who do not wish to be in the photo to move. Please be respectful of other children and do not take their picture without asking their caregiver for permission. Only handheld cameras and cell phones may be used to photograph or take videos. Because of safety and liability concerns, the use of additional equipment such as tripods, lights, and backdrops is not permitted without prior permission.
Patrons are asked to request permission from the library director or the librarian-in-charge prior to conducting professional style photo or video sessions of the interior of the building to screen for building safety or security issues. This includes amateur photography using tripods, lights, and backdrops.
Recognizing the historic significance and architectural style of the Nevins Library, photographing or filming the exterior of the library building for your personal use does not require permission. While engaged in photographing or filming, care must be taken not to impede the ingress or egress of visitors or staff to or from the library building, its outdoor spaces, and parking areas. Photographs, sound music and videos can only be used for non-commercial purposes. Changes to library facilities or furnishings (furniture, artwork, lighting fixtures, shelving, etc.) is strictly prohibited.
Photographers filming or photographing on library premises have sole responsibility for gaining all necessary releases and permissions from persons who can be identified in any photography or film. The library undertakes no responsibility for obtaining these releases.
Movie and Music Industry
The library may permit use of its facilities by the movie or music industry for film projects where a library setting is required. Projects utilizing the stage, must be in accordance with the rest of this policy, our meeting room policy, and cannot advertise or promote commercial products. Filming may not be related to political campaigns or to partisan issues.
All requests must be submitted to the library director at least four weeks prior to the requested shooting date. The production company shall compensate the library for staffing expenses necessary to open, secure, and monitor the library premises during a shoot. The library reserves the right to review scripts prior to approval of the filming, music recording or photography event and retains the absolute right to refuse permission to movie, music and photography project proposals.
Photography for Groups and Non-Library Events Using Meeting Rooms at the Library
Groups arranging meetings using the library meeting rooms may arrange for photographers and news media during their event. Photography for such events is restricted to the meeting room space reserved by the group and may not take place in other areas of the library.
Library Liability for Injuries
Permission from the library to conduct a photograph/film/recording event does not mean the library assumes any liability. The person or group responsible for the photograph/film/recording event, assumes any and all liabilities, damages, losses or injuries that participants may sustain to their person or property which arise out of or are related to the photography/filming/music activities.
Weddings, Anniversaries and Other Celebratory Events
Please keep in mind that the primary function of the Nevins Library is to provide informational and literary material to the residents of Methuen. To avoid service disruptions, we limit indoor photographs or films of wedding, anniversary, prom and special recognition parties to the bride and groom, married couple, prom couple or the person being honored, and the photographer. Photographs and videos of the entire wedding, anniversary or prom party are only allowed outside on library grounds. While engaged in outdoor photography or films, care must be taken not to impede visitors or staff movements going into or exiting from the library building, its outdoor spaces, and parking areas. Please notify the library director 48 hours prior to your planned session. Please be aware that the Nevins Library does not allow alcohol on the premises.
Under MA General Laws Chapter 78, Section 7 “That part of the records of a public library which reveals the identity and intellectual pursuits of a person using such library shall not be a public record…”
Confidentiality extends to information sought or received, materials consulted and borrowed, and includes database searches, reference interviews, circulation records, interlibrary loan transactions, registration records, and all other personally identifiable uses of library materials or services.
The Nevins Library does not sell, lease or otherwise distribute or disclose patron name, email address, phone numbers or other personal information to outside parties. If you furnish your email address, the Library may use it for notifications, occasional informational emails, library promotions and other related communications.
Information about a library user and their record may not be disclosed EXCEPT in the following cases:
- At the request of the Cardholder (with card or identification.) This is regardless of age or relationship with the following exceptions:
- The Library will transact business with a person holding a library card of another person, except in the event that the card has been reported stolen to the Library or if the Library has been otherwise notified by the cardholder that the card may not be used by another.
- Parents and Guardians of Dependent Child Cardholders under age 12 who have overdue fines of $10 or more, or who have one billed item on their patron records may, upon supplying proper identification, be provided with information about titles that are checked out on the child’s library card. If Library Staff are unable to confirm the identity of the parent or guardian, no confidential information will be given. Please note that in order to ensure the privacy of children age 12 and over, the Library will enforce Section (a), above. For additional clarification see “Minor Child Cardholders,” below.
- Staff of the Nevins Library and other libraries and staff members of the Merrimack Valley Library Consortium within the scope of their duties in administering the library system and facilitating the patron’s use of the library.
- Information will be released as minimally necessary to validate a patron using third –party services contracted by the Library or by MVLC.
- In the event that items become seriously overdue and the Library must seek outside assistance in the recovery of Library property, patron information will be shared with the outside vendor selected by the library for that purpose.
- When representatives of the government (local, state, federal), pursuant to a subpoena or search warrant authorized by local, state or federal courts, and relating to civil, criminal or investigative powers, request a patron’s record the Library Director will consult with Legal Counsel. If Counsel finds the warrant or subpoena is in proper form and has a valid basis, the Library Director will ensure compliance with the request. Trustees will be notified of any such request, unless the request is issued by a FISA (Foreign Intelligence Surveillance Act) Court under the USA Patriot Act Section XX. It should be noted that in some circumstances, under federal law, library workers can be prohibited from informing individuals or any other entities when or if federal authorities have obtained records related to them.
- In the event of a rare exigent circumstance during the commission of a crime, library videotapes may be used by law enforcement, but may not be made public without permission of the Library Trustees.
Minor Child Cardholders
The law relating to patron privacy does not have age restrictions attached. Therefore under Massachusetts law the borrowing records of a minor for their own library card are private and should not normally be released to anyone without a subpoena or warrant, including parents or guardians. However, the Nevins Library recognizes that some instances may arise when it is necessary for a parent or legal guardian to be provided with information about a child’s library record (i.e. when a child’s library materials are overdue or have been misplaced.) In this case there are procedures that will enable parents or guardians, who are financially responsible for the child’s library materials, to obtain information about the records of a minor child under age 12. Upon statement of the above reasons the parent or guardian will receive the information by providing identification of the relationship to the child. It is strongly advised that parents work with their children who have library cards to use the “My Account” feature of the catalog using the PIN (Personal Identification Number) for their library account so that the child can access their borrowing record on a home or library computer. For information regarding PIN numbers, you may contact the Library’s Main Desk.
When a patron uses the Nevins Library website, the Library only collects information to count the number of visitors to the site. The information may include
- The IP address of the patron’s computer or Internet provider
- The date & time of the web visit
- The pages within the Library’s site that were accessed
Website data is not linked to the patron’s library account data. The Library cannot look up patron records to determine what websites or pages were visited.
Privacy and Computers in the Library
The Library uses an automated sign-in system for patrons using public computers at the Nevins Library. Patrons may sign in using their library card or a guest pass. The Library makes no effort to link patron library card numbers with web sites being accessed on the public computers; however patron data is recorded (but not tracked) for individual sessions. At the end of every session, patron data is cleared. Guest pass distribution is random, and a patron’s guest pass information is not recorded or tracked in any way.
The Nevins Library offers a wireless network that allows patrons using their own devices to connect to the Internet at the Library. Please note that data accessed and sent over the Library’s wifi is not encrypted and is not secure.
While the Library makes every effort to keep patron’s computer use private, patrons are cautioned to remember that they are using a computer in a public place, and appropriate and courteous behavior is expected, and the Library cannot guarantee complete privacy.
Use of the Library’s website, computers, or wifi to gain access to third party vendors, online services, or other websites is undertaken at the patron’s risk, and the Library is not responsible for privacy or confidentiality on any outside internet resource.
This policy establishes guidelines for the creation and use of Nevins Memorial Library social media sites for work-related purposes as a means of conveying the Library’s information to the public.
The Nevins Memorial Library (NML) has an overriding interest and expectation in deciding what is “spoken” on behalf of the Library on its social media sites.
In keeping with its mission to provide access to educational, informational, and community resources, the Nevins Memorial Library maintains social media accounts in addition to its website. As well as being informational, the Library’s social media offerings are intended to create a welcoming and inviting online space where Library users will find useful and entertaining information, and in some forums engage with Library staff and other users.
Social media content shall also adhere to all the applicable laws, regulations, and policies of the Library.
The Nevins Memorial Library welcomes the comments, posts, and messages of the community, and recognizes and respects differences in opinion. However, all comments, posts, and messages are subject to review, and the Nevins Memorial Library staff reserves the right to, but is not required to, remove any comment, post, or message that it deems inappropriate.
Content containing any of the following will be removed immediately from any Nevins Memorial Library social media forum:
- Obscene comments or hate speech
- Personal attacks, insults, or threatening language
- Private or personal information, including phone numbers and addresses, or requests for personal information
- Potentially libelous statements
- Falsification of identity
- Copyrighted, trademarked, or plagiarized material
- Posts in violation of laws or Library policies
- Comments, links, or information unrelated to the purpose of the forum
- Duplicated posts by an individual user
- Spam or other commercial, political, or proselytizing messages
The Library reserves the right to ban or block users who have posted in violation of this policy. In addition, users are expected to abide by the terms and conditions set by third-party social media platforms as well as follow appropriate Federal and State Law.
Social Media Platforms
The Nevins Memorial Library currently has accounts on several popular social media platforms. The Library will continue to grow its social media presence if new platforms arise that can be used for the dissemination of information about the Library itself, the community in which it resides, the Library field as a whole, or educational/informational/other content that the Library sees fit to communicate to the public.
Tutors and students are welcome to us the Nevins Library to work together, but the Library accepts no responsibility for the tutors, students or any other individuals associated with these activities. The Library is not responsible for the safety of children left in tutor’s care, the tutor and parents are solely responsible for the safety and behavior of the child(ren). Tutors and students are required to comply with all Library regulations as well as all applicable law.
The Nevins Library is an institution that values and serves the educational needs of the community at large. As such, it is often a magnet for those endeavoring to assist others in their educational pursuits. The Library requests that tutors who come to use the facility as a meeting place with their charges or students be mindful of others in the vicinity who may want to have a quiet place to do their own work. Tutors should cooperate with library staff in selecting a location to work which will minimize disruptions to other library patrons.
Because of the overwhelming number of tutors working in the building, whether Literacy Volunteers of Methuen or other private tutors, tutors may not reserve rooms ahead of time for their lessons. If however, one sees that a room is vacant, the tutor may inquire at the public service desk on the floor of the room in question to see if it is available or not. The staff will confirm the status of the room and then the tutor may be able to use this space for no longer than 2 hours maximum. Tutors and students must vacate the rooms no later than 15 minutes prior to closing and the room should be left clean and tidy.
Classes and Courses
Courses sponsored by schools, colleges and other educational entities may be allowed under the Meeting Room Policy. In the case of a formal course of instruction or multi-meeting class a meeting room can and should be booked in advance. All of the rules and regulations found in the meeting room policy will apply and a full meeting room application form must be filed.
The Nevins Memorial Library provides an unfiltered wireless Internet Hot Spot. This service is for patrons with Wireless-capable devices, such as wireless-capable laptops and handheld computers. This service is intended to be available during the normal operating hours of the library. However, the library cannot guarantee that wireless service will be available at any specific time.
Wireless networks are not secure and use is at the individual’s own risk. Virus, security and privacy protection are the responsibility of the patron and are not provided by the library.
The library is not responsible for any damage to data files, alteration to file systems, or functionality of the computer resulting from connecting to the wireless network.
The library is not responsible for damage, theft, loss of property, personal information, software or other personal property used in the library.
The library cannot guarantee Internet speed or quality of the connection.
The library does not supply electrical power for patron equipment. The patron is responsible for supplying charged batteries. The Library keeps a small supply of chargers, check with Reference Librarian for availability. Patrons will use these loaned chargers at their own risk.
The Wi-Fi connection cannot be used for illegal purposes, nor shall it be used in any way that violates library policies.